Q: WHERE IS MY ORDER?

A: You can find your order status by checking the link on your email confirmation, logging into your LaGranBota.com account, or emailing us help@granbota.com

Q: WHAT DOES "WAITING FOR FULFILLMENT" MEAN?

A: "Waiting Fulfillment" usually means that your item is being shipped directly to you from the manufacturer. Once we receive the tracking number from them it is entered into our system. At that point, an email is then sent to you with your tracking number.

Q: HAS MY ORDER SHIPPED?

A: You can see if your order shipped by logging into your account!

Q: HOW DO I CANCEL MY ORDER?

A: Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from La Gran Bota, or a vendor, as well as other factors. To see if your order can be cancelled, email our customer service department immediately at help@granbota.com. If we cannot cancel your order you can return it to us for a refund (except shipping charges). 

Q: CAN I USE MY STORE CREDIT ONLINE?

A: No. Unfortunately store credits can only be used in our La Gran Bota retail locations. 

Q: WHAT IS THE NUMBER FOR MY LOCAL LA GRAN BOTA?

A: To find the contact information to the location visit our CONTACT US page!

Q: WHAT SIZE SHOULD I ORDER?

A: We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.

• Whenever possible get your foot measured. Most boots and shoe stores use a foot-measuring device called a Brannock, which offers the most accurate foot measurements.
• If you are familiar with the brand, order the same size you usually wear in that brand.
• If you own another brand of boots, this size will usually do! If you don't remember the size, look inside the shaft of the boots or on the inside bottom.
• If it is your first pair of western boots, usually start with 1/2 a size down from your normal shoe size.
• If you are between sizes, order a 1/2 size up.
• Some Brands tend to run slightly small or big. If this is the case, we note this in the boot's description. Yet, this is only a guideline and we can't guarantee that this recommendation will work for you.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship orders internationally every day. Shipping and tariff charges may apply depending on your country of origin!

Q: WHY ARE THE PRICES IN STORE DIFFERENT FROM ONLINE?

• Ordering online often includes shipping costs. Shipping costs can range from $7.95 up to $19.95 for a single item shipped with the contiguous U.S. To address a portion of the shipping costs and to promote online ordering, occasionally online prices are slightly lower.
• Our operating costs are slightly lower online, thus we would like to pass on as much savings as possible to our online customers.
• Like most other retailers online, we occasionally have an exclusive online sale, valid only online and for a limited time only.
• Occasionally a retail store's price may be lower than the online price because they are having an exclusive, limited time, sales event at their store location only.

Q: CAN I USE ONLINE COUPONS IN-STORE/IN-STORE COUPONS ONLINE?

A: No. Coupons are typically created for specific in-store promotions or specific online promotions. They cannot be used in place of each other. If an in-store coupon can be used online, it will be indicated on the coupon and vice versa.